AI - Powered Assistant

An AI-powered assistant platform designed for small businesses – from salons and auto repair shops to clinics, law offices, and independent professionals. We combine a professional website with an intelligent assistant that automates communication, booking, and admin tasks – acting as a virtual secretary available across all digital channels.

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Vision & Advantage

Enterprise-grade automation designed for small businesses

Our vision is to empower small practices with enterprise-grade automation. By combining professional websites with an intelligent, multi-channel AI assistant, we eliminate the need for a dedicated secretary while ensuring practitioners never miss an opportunity to engage clients. The result is 24/7 availability, reduced administrative burden, and improved client satisfaction — all at a fraction of the cost of hiring staff.

Product Description

AI-powered assistant platform

An AI-powered assistant platform designed for small businesses — from salons and auto repair shops to clinics, law offices, and independent professionals.


We combine a professional website with an intelligent assistant that automates communication, booking, and admin tasks — acting as a virtual secretary available across all digital channels.

Custom Websdesign

We will design and develop an custom website with essential pages (About, Services, Contact, FAQ), tailored to you needs.

Integrated Appointment System

Schedule your Appointments effortlessly and keep track of them. Save time and do more of what you love!

Text & Voice communication

AI assistant manages customer communication across website, WhatsApp, Facebook, Instagram.

Roadmap

AI Assistant Roadmap

Text & Core Automation

The assistant manages all text-based communications, including the website, WhatsApp, Facebook, Instagram. It answers client questions, shares service information, and schedules appointments. The user can take over any conversation, but the assistant is designed to operate independently when needed.

  • Handles chat and text communication across all channels
  • Shares service info, answers questions, books appointments
  • Sends automated reminders & follow-ups:
  • Appointment reminders
  • Repeat bookings
  • Service renewals
  • Business owner can intervene anytime
Stage 1:
Stage 2:
Voice Communication

The assistant expands into voice communication, handling phone calls and voice messaging on channels like WhatsApp, enabling conversational appointment booking and Q&A.

  • Manages phone calls and voice messages
  • Conversational booking and Q&A
Video & Marketing

The assistant supports video consultations on appropriate channels and helps with media campaigns — suggesting keywords, drafting posts, sending summaries for approval, and publishing across social media pages and groups.

  • Supports video consultations / virtual interactions
  • Assists with marketing campaigns: content drafts, keyword suggestions, scheduling, and publishing
Stage 3:

This roadmap ensures that the business owner can gradually adopt advanced automation while maintaining full oversight.

Technologies We Use

Technology & Security

At Digital Business Media Ltd, protecting customer data — including sensitive personal information and health data — is our top priority. Our platform is designed from the ground up to ensure security, isolation, and compliance readiness.

  • You own your data:
    Each customer is the sole owner of their data, as well as the data of their own customers.
  • Data export on request:
    Upon request, we can extract all data and deliver it in a complete, user-friendly format — without omissions.
  • Data deletion on request:
    At any time, customers may request full and permanent deletion of their environment and all backups.
  • No human access:
    While your booking system and AI agent are in production, no one from our company can read or alter your data. We manage the infrastructure only, not the contents.
  • Encapsulated by design:
    Customer data is encrypted and isolated so that even infrastructure administrators cannot access it.
  • No AI training:
    Your data is never used to train AI models.
  • AI memory belongs to you:
    Short-term and long-term memories of your AI agents are stored only inside your dedicated customer server, belong entirely to you, and can be requested or deleted (individually or entirely) at any time.
  • No hidden history:
    Conversations with AI agents are not retained outside your environment.

Isolation by Design

  • Dedicated environment per customer: each client runs on its own secure server instance, isolated at the operating system and storage level.
  • Separate encrypted storage: every customer’s data resides on encrypted storage, ensuring complete separation from other customers.
  • Private databases and vector stores: application databases and AI memory stores are never exposed to the public internet.
  • Minimal exposure: the only entry point is through our secure web interface (HTTPS).

Data Protection

  • Encryption at rest: all customer data, including backups, is protected with industry-standard AES-256 encryption.
  • Encryption in transit: all communication is secured with TLS 1.2/1.3 to prevent interception.
  • Secrets management: application credentials and keys are securely stored and never hard-coded.
  • Regular backups: data is backed up daily and stored securely, with additional weekly full-system snapshots for disaster recovery.

Compliance Readiness

  • HIPAA: we support HIPAA-compliant deployments. We enter into Business Associate Agreements (BAAs) where required.
  • GDPR: our systems are designed for compliance with GDPR, including support for data export and the “Right to be Forgotten.”
  • Access control: infrastructure is managed with the principle of least privilege — only authorized roles can access system resources.
  • Auditing & monitoring: all system activity is logged and monitored, with alerts for unusual activity, storage thresholds, or performance spikes.

Customer Lifecycle

  • Provisioning: new customer environments are launched from secure templates.
  • Operation: environments are continuously monitored and backed up.
  • Upgrades: new features and security updates are deployed with safe migrations.
  • Deletion: upon termination, environments and all associated backups are securely deleted, ensuring complete data removal.
History Queries

Stateless External Queries

When our system interacts with external large language models (LLMs), those requests are made statelessly:

  • We do not build or maintain any hidden history outside your dedicated environment.

Stateless External Queries

Different LLM providers offer different retention policies:

  • Zero Data Retention (ZDR): With this option (available from providers such as OpenAI Enterprise or Anthropic Claude), no prompts or responses are stored at all. Data passes through the LLM strictly for inference and is immediately discarded.
  • Limited Retention (default for some APIs): Some providers temporarily retain requests (typically up to 30 days) solely for abuse and misuse monitoring. After this short retention period, the data is automatically deleted.
  • No Training: In all cases, customer data is never used to train LLM models.

Customer Choice

We recognize that data sensitivity varies by customer. Therefore, we provide flexibility:

  • Customers may opt into a Zero Data Retention policy if supported by the chosen LLM provider.
  • Customers may choose the default retention policy (short-term storage for abuse monitoring only).
  • In either case, all AI agent memories (short-term and long-term) remain inside your dedicated customer server, under your control. These memories belong to you and can be exported or deleted — individually or entirely — at any time.
Contact us

Send us a Message






    • contact@dbm-ai.com
    • +44 7429 386264
    • Digital Business Media Ltd
      Company Number: 12835567
    • 71-75 Shelton Street, Covent Garden,London, England, WC2H 9JQ